This Privacy Policy describes how Lueur (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Lueur (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updated policies will be posted on the Site with the revised "Last updated" date, and we will take any additional steps as required by applicable laws.
How We Collect and Use Your Personal Information
To provide our Services, we collect and may have collected over the past 12 months personal information about you from a variety of sources. The information we collect and how we use it depends on how you interact with us.
In addition to the specific uses listed below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect depend on your interactions with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
This may include:
Basic contact details: Your name, address, phone number, and email address.
Order information: Billing address, shipping address, payment confirmation, and phone number.
Account information: Username, password, and security questions.
Shopping details: Items viewed, added to cart, or saved to your wishlist.
Customer support information: Information you provide when contacting us for support.
Information We Collect through Cookies
We automatically collect certain information about your interaction with our Site ("Usage Data"). This may include device details, browser type, network connection, IP address, and other interaction data. We use Cookies and similar technologies to gather this data.
Information We Obtain from Third Parties
We may also receive information from third-party vendors and service providers, such as:
Shopify: Supporting our store and powering our services.
Payment processors: For handling transactions securely.
How We Use Your Personal Information
Providing Products and Services: To fulfill orders, process payments, arrange shipping, and facilitate returns or exchanges.
Marketing and Advertising: To send promotional emails, text messages, or display ads tailored to your preferences.
Security and Fraud Prevention: To detect, investigate, and address potential fraud or malicious activity.
Customer Support: To respond to inquiries and improve your experience.
Cookies
We use Cookies to:
Enhance your shopping experience (e.g., remembering preferences).
Run analytics to optimize our Site and Services.
Tailor advertisements to your interests.
How We Disclose Personal Information
We may disclose personal information to third parties for the purposes outlined above, such as:
Vendors: IT services, payment processors, data analytics providers, shipping partners.
Business and Marketing Partners: For advertising and promotions.
Affiliates: Within our corporate group.
Legal Compliance: To meet applicable laws or respond to legal requests.
Business Transactions: In cases of mergers, acquisitions, or other transactions.
User-Generated Content
If you post reviews or other content on our Site, it may be visible to others. We are not responsible for the privacy or security of information you choose to share publicly.
Third-Party Websites and Links
Our Site may contain links to third-party platforms. We are not responsible for the privacy practices or content of these sites. Please review their policies before sharing any personal information.
Children’s Data
Our Services are not intended for use by children under 16. We do not knowingly collect data from children. If you believe a child has provided personal information, please contact us to have it removed.
Security and Retention of Your Information
We implement appropriate measures to secure your data but cannot guarantee complete protection. Personal information is retained as needed to fulfill the purposes for which it was collected or as required by law.
Your Rights and Choices
Depending on your location, you may have the following rights:
Access: Request details of the personal information we hold.
Delete: Request deletion of your data.
Correct: Request updates to inaccurate data.
Portability: Request a copy of your information for transfer to another party.
Opt-Out: Unsubscribe from promotional communications.
